Favorite cordless tools

[stickbowhntr]

I have a cordless 18v drill. I went to use it last week and found I can not get it to charge one of two batteries. I bought it for the lifetime battery replacement thing. Well It seems they don't have a copy of my registration there ...have any of you ever delt with them and how was the service? I am not happy , and its 3 weeks after the warranty with no regs and only sales receipt. I have all paper wort here [copies] and they say if they don't have copy they don't want to fix it.Just looking to see if every company is like this? I mean I have the original receipt and copy of regs I sent them. I guess I should have sent the warranty in registered.
What would you do / get NOW?
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[dsmith7136]

Wouldn't be a "Rigid" product, would it?

I have a Rigid 18 Volt cordless, and had similar problems but they took care of it immediately. I'm fairly certain that I registered online as soon a I got the thing home from Home Depot though.

I contacted their Service Op through their website and received instructions on how to get the replacement. Have you consulted the mfgr's. web site?

I had to drive about 30 miles to get a replacement battery and the service rep actually gave me two of them in exchange for the one bad one.

Now I have another bad battery (won't take a charge). I'll be interested to see how this pans out. My son is in the construction industry and swears by their products/service, but does stress it's important to register the warranties ASAP.

Hope that helps.

[stickbowhntr]

yep Rigid, contacted them by phone.....did you read this in my previous post?


I mean I have the original receipt and copy of regs I sent them. I guess I should have sent the warranty in registered.
What would you do / get NOW?
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[dsmith7136]

No, I didn't see the original post. Sounds like you mailed your Warranty in and it got lost in the mail?? That's a bummer. There's no way you could have known they didn't receive it and - from their point of view - there's no way they could have notified you it wasn't on file... until you filed a claim.

I think what I would do now is write a very nice letter explaining the situation as diplomatically as possible. I would address it to both their national sales and service managers, and enclose copies of your dated receipt and registration. I would let them know you bought it on the recommendation of a friend who raved about their service and tell them how disappointed you are. I would also ask if you would be allowed to "re" register the product against possible future claims.

If they aren't able to accommodate you, I'd let them know you're putting it up for sale on E-bay (or some such) and buying a competitor's product because, in your line of work, you can't risk another failure due to poor product performance. Then hope for the best.

I have found that if you're honest, polite and understanding of their position, many companies will go out of their way to help you. If you "go off" on them, they'll just blow you off. Good Luck.

[whistler]

I hate them battery tool, I've got 3 and can drive about 3 screws each IF I have a full charge. Look around on the internet and you can buy reman. batteries lots cheaper! I know a carpenter that uses them an swears by them! I really can't say for sure I'm just the messenger!

[Deleted]

I've been very happy with Dewalt over the past 10 years

[jessie]

Ive got dewealt everything and they get beat on bad and keep working for the most part. Ive had a couple impacts and a trim nailer rebuilt and they are as good as new. Batteries hold up good depending on the tool, recipicating saws and skil saws are hard on them though